faq-old
Do you offer any discounts for first-time customers?
Yes! Enjoy 15% OFF your first 3 orders, no minimum required.
Automatically applied at checkout, or use code: WELCOME15
Do you have a minimum order requirement?
No minimums. Order 1 item or 1000+ — we support all business sizes.
How does your volume discount work?
Check our current volume discounts directly on the homepage banner!
What payment methods do you accept?
We accept PayPal, Visa, Mastercard, Apple Pay, Google Pay, Amex, Meta Pay and more.
What currencies do you accept?
We support all major currencies, including but not limited to:
USD (US Dollar), EUR (Euro), GBP (British Pound), CAD (Canadian Dollar), AUD (Australian Dollar), NZD (New Zealand Dollar), SGD (Singapore Dollar), JPY (Japanese Yen) and more.
Payments will be processed in the currency you select at checkout.
Where are orders shipped from?
Most of our products are shipped directly from our warehouse in China.
This allows us to offer you the best prices by cutting out middlemen and shipping directly from the source.
We work with reliable logistics partners to ensure timely delivery and full tracking information.
Where do you ship?
We ship worldwide. Whether you're located in North America, Europe, Asia, the Middle East, or Oceania, we've got you covered.
Our global logistics partners ensure fast and reliable delivery to most destinations. Please note that shipping times and available carriers may vary depending on your location.
What are the shipping costs?
- Free shipping on orders $129+
- Below $129: cost depends on destination, weight, and shipping method
- Small items ship by Air, larger by Ocean Freight
- We offer discounted shipping rates
How long does delivery take?
- Processing: 3–5 business days
- Shipping time: depends on destination and method (shown at checkout)
Can I use my own shipping agent?
Yes. Email support@dayjewel.com with your agent’s info and we’ll handle it.
How can I track my order?
You’ll receive a tracking number via email after shipping. You can also check your DayJewel account.
How do I return or exchange my order?
Please refer to our full Return Policy. Contact us if unsure.
Can I cancel my order?
Yes, depending on how soon you request it:
|
Time After Purchase |
Refund Policy |
|
Within 6 hrs |
100% refund |
|
6–12 hrs |
70% refund (30% fee) |
|
12–24 hrs |
20% refund (80% fee) |
|
24+ hrs |
Can not cancel |
To cancel, email: support@dayjewel.com with subject line: Cancellation Request
What if my package is delayed?
If delayed not due to customs, we compensate:
|
Delay Time |
Compensation |
|
30 days |
20% store credit |
|
60 days |
35% store credit |
|
90+ days |
Choose reship or 60% store credit |
When are you available?
We’re online 24/7 — our customer service team is here around the clock.
No matter where you are, we’re just a message away.
Note: During peak hours, response times may be slightly delayed.
For urgent questions or to avoid long waits, feel free to email us directly at support@dayjewel.com — we’ll get back to you as soon as possible.